Our client a Multinational Brand specialized manufacturers of Lighting products is looking for a Customer Service Executive
Position is based in JAFZA, Dubai.
About The Company:
A worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home).
The product portfolio covers traditional lighting, modern LED lamps and standardized over-the-counter (OTC) luminaires, as well as connected and intelligent lighting solutions for smart homes and smart buildings.
The company emerged from the classical lighting business and combines traditional general illumination with modern, forward-looking lighting technology. Very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.
The company employs about 8,900 people, is active in more than 120 countries, and generated revenue of around €2 billion in its fiscal year 2016/17. Acts responsibly towards its customers, employees, business partners, society and the environment – at all its locations around the world.
The Middle East subsidiary is headquartered in Dubai, Jebel Ali Free Zone, United Arab Emirates. The company covers Middle East and Africa through offices located in Dubai (UAE), Riyadh (KSA) and Nairobi (Kenya).
Major Responsibilities
- Meet customers calls for availability checking, prices, complains about late deliveries and follow up with logistics to ensure the highest levels of customer satisfaction (Good communications skills);
- Coordinating between customers/Sales and the suppliers in terms of deliveries and availability check;
- Quotation: checking prices and availability, preparation and follow-up;
- Sales Orders: Entry (as per our defined process), call lines checking, using working sheet for valid IC’s, partial availability, lead time, weight & volume calculations;
- CS has to be aware about local products regulations to select the right products from working sheet while creating sales order in SAP;
- Customer and IC creation;
- Helping sales in preparing monthly Sales Plan;
- Open orders updates to be sent to customers on monthly basis with updated status for each line;
- Follow up with sales to achieve the target / pushing sales to adding orders in case of shortages;
- Outbound creation / release instructions to be communicated to warehouse and to ensure invoicing of all requested items;
- Dispute Management: handling customer claims (short, excess, demurrage, price diff) and dispute entry;
- preparing Credit Note/ Debit Note;
- BW Reports: Pending Order Report like Invoice Report (YTD, comparison of years), Free Stock Report & Sales Report (Pending orders);
- Follow up on CLUR and making sure that S.T.P are applied for our sales orders;
- Checking freight charges getting QTN for some customer if they are planning to use our forwarder.
Requirements
Qualifications & Experience
- Bachelor’s degree;
- 5+ years’ experience in Customer Service;
- Experience in lighting market preferred;
- Enthusiastic, a good team player and good at building relationships;
- Resourceful and problem solving and solution-oriented approach to the job is needed;
- Structured and well organized;
- Excellent English language skills. Arabic a plus;
- Strong communication skills.
Professional / Specific skills
- Lobbying and networking;
- Applications and products knowledge;
- SAP knowledge a must;
- Computer software programs.
